WhatsApp Business chatbots and journeys

WhatsApp that works. Video that talks back.

We put your business on WhatsApp with chatbots that answer, route and follow up, for your customers and your workforce. Then we add AI video people can reply to, right inside the chat.

Brief us ↗ Try a live journey
Built on the WhatsApp Business PlatformEnglish, French, Swahili and moreChatbot, inbox and video in one team
P+
PALM TV+Business account · online
Message
Why WhatsApp first

Meet people in the app they already open every day.

Email gets ignored and apps don't get downloaded. WhatsApp is already on your customers' and employees' phones, so your messages arrive where they read and reply.

Consumers joining a WhatsApp rewards campaign at an outdoor event

Reach. Engage. Reward.

Bring launches, offers and competitions straight into WhatsApp. Turn campaign reach into replies, participation and repeat purchases.

A shop owner and customer connecting through smartphone messaging

Two-way by design

Every broadcast can become a conversation: questions answered instantly, requests logged, and a person on your team when it matters.

A multiracial team in safety clothing sharing a work update on a smartphone

Works across your workforce

Reach site teams, contractors and customers in their own language, from a simple menu or a free-text question.

Chatbot journeys

Guided menus and free-text answers from your own policies, FAQs and documents.

Broadcasts and campaigns

Send approved announcements, reminders and awareness campaigns to thousands at once, and see who read them.

Requests and ticketing

Facilities, HR and safety requests logged from chat, routed to the right team, with updates sent back automatically.

Human handover

When the bot reaches its limit, a shared inbox passes the chat to your team with the full history.

Multilingual

The same journey in English, French, Swahili, Lingala and more, so every person reads it in their own language.

Reporting

Delivery, reads, replies, open requests and top questions, so each campaign improves on the last.

Live demo

Tap through a real journey.

Choose a use case, then reply using the buttons in the chat. This is how your customers or employees would experience it.

Demo conversation. Names and details are illustrative.

HR
Site HR DeskBusiness account · online
Message
Then add AI video

Video that talks back, delivered inside the chat.

A short video explains what a text message can't. Because it arrives on WhatsApp, people can ask a question, choose a next step or log a request the moment it ends.

Campaign

AI video production

Awareness campaigns, explainers, training and launch films, produced by one team with human creative direction.

Presenter

AI presenters

A consistent, brand-safe presenter for recurring updates, without booking a new shoot each time.

FR · SW · EN

Localisation

Translate and dub each video while keeping its tone and timing, so every audience hears it in their language.

How it works

One team, from first message to results.

  1. Send the brief

    Tell us who you need to reach, what they should do and when. Rough numbers are enough.

  2. We build your WhatsApp journey

    Number set-up, menus, answers, handover rules and message templates, designed with you.

  3. Add video where it helps

    We produce the videos your journey needs and place them at the moments that matter.

  4. Launch and improve

    See what people read, watched and asked, then improve the next campaign.

Pricing

Start with WhatsApp. Add video when you need it.

WhatsApp plans are priced per person per month and include a monthly message allowance. Video is quoted per project, based on length and languages.

Core plan

WhatsApp Business platform

Everything you need to run WhatsApp journeys for customers or staff.

  • WhatsApp Business number and set-up
  • Chatbot journeys, broadcasts and requests
  • Shared inbox for your team
  • Monthly message allowance, pooled across users
  • Reporting and ongoing support
Brief us on this plan ↗
Add-on

AI video

Videos made for your WhatsApp journeys, or as a standalone campaign.

  • Script, storyboard and art direction
  • AI presenter or animated story
  • Approval at every stage before production
  • Extra languages and dubbing
  • Posters and campaign artwork on request
Start a project

Your next conversation starts on WhatsApp.

Tell us who you need to reach and what they should do. We'll come back with a scoped proposal for your WhatsApp journey, and any video it needs.